Customers · all tiers, all branches
Customers
21 accounts2 at riskR 6.1M MTD
Tier distribution · 120 accounts
Strategic & Large drive most of the revenue
Strategic: 21Large: 60Medium: 35Small: 4
Strategic
Large
Medium
Strategic 12mo:R 78M
Large 12mo:R 103M
Medium 12mo:R 21M
Small 12mo:R 1.1M
Cutoffs: Strategic r 2.5m+ in 12 months · Large r 900k – r 2.5m in 12 months · Medium r 300k – r 900k in 12 months · Small below r 300k in 12 months
Health score: composite 0–100 from order cadence, basket size, and payment behaviour. Strong ≥75 · Good 55–74 · Watch 40–54 · Critical <40
| Account | Tier | Branch | HealthScore · trend | Rev MTD | Last order |
|---|---|---|---|---|---|
Karoo IT IT Services | Strategic | JHB | Critical · 33/100↓ Declining | R 3 500 | 103d ago |
Showing 21–21 of 21 accounts
Relationship agent · summary
Hyprlens flagged 2 accounts with declining health this month, mostly longer order intervals and smaller baskets. Pair this with the cross-sell heat map on Opportunities to plan the calls.